Policies & Procedures Hub

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 By submitting an application and/or payment for the Natural Therapies Expo & Festival, exhibitors agree to the following Terms & Conditions:

All exhibitor applications are subject to approval by event organisers. The Expo reserves the right to decline applications that are not aligned with the event values, standards, available category spaces, or venue requirements.

Exhibitor spaces are not confirmed until payment or an approved payment arrangement has been received.

Invoices must be paid by the due dates listed. Failure to make payments may result in the exhibitor space being released to another applicant.

Where payment plans are approved, exhibitors are responsible for ensuring all instalments are paid on time. Missed payments may result in cancellation of the booking and loss of the allocated space.

All payments are non-refundable unless the event is cancelled by the organisers.

If an exhibitor can no longer attend, organisers may, at their discretion, transfer payments to a future event.

All exhibitors must hold current Public Liability Insurance with a minimum cover of $10 million AUD covering the event date.

Exhibitors may be asked to provide a current Certificate of Currency prior to the event.

The Natural Therapies Expo & Festival operates primarily via email communication.

Exhibitors are responsible for ensuring their contact details are correct and for reading all event communications, updates, invoices, and setup information sent prior to the event.

Exhibitor spaces may not be shared, sublet, transferred, or reassigned without prior written approval from organisers.

Exhibitors must arrive during designated bump-in times and remain set up until the official event closing time unless otherwise approved.

Exhibitors are responsible for setting up and packing down their own displays and for leaving their space clean and tidy.

Exhibitors must comply with all venue safety requirements and directions provided by organisers or venue staff.

Walkways, exits, and shared spaces must remain clear at all times.

The following are not permitted within the venue:

• Open flames or candles 
• Burning incense 
• Hazardous materials 
• Illegal products or activities 
• Unsafe equipment or displays 
• Excessive noise or disruptive behaviour 

Organisers reserve the right to request removal of any item, activity, or display deemed unsafe, inappropriate, or inconsistent with the event environment.

By participating in the event, exhibitors grant permission for their business name, logo, website, social media handles, and approved promotional material to be used in event marketing, including social media, website listings, printed material, and promotional campaigns.

Exhibitors and attendees may be photographed or filmed during the event for promotional and archival purposes.

These images and recordings may be used across websites, social media, newsletters, advertising, and future event promotions.

The organisers reserve the right to refuse, cancel, or remove participation at any time where behaviour, products, services, or conduct are considered inappropriate, unsafe, misleading, discriminatory, or not aligned with the values of the event.

The organisers reserve the right to make changes to event scheduling, venue layout, speaker programming, or operational requirements where necessary.

The organisers are not responsible for cancellations, delays, or changes caused by circumstances beyond reasonable control, including extreme weather, venue issues, government restrictions, emergencies, or other force majeure events.

All exhibitors are expected to behave professionally and respectfully toward attendees, volunteers, venue staff, speakers, organisers, and fellow exhibitors.

Exhibitors are responsible for complying with all applicable laws, regulations, permits, and business requirements relevant to their products or services.

Submission of an exhibitor application and/or payment confirms acceptance of these Terms & Conditions.

By entering into a sponsorship arrangement with the Natural Therapies Expo & Festival, sponsors agree to the following Terms & Conditions:

All sponsorship applications and collaborations are subject to approval by event organisers. The Expo reserves the right to decline sponsorships that are not aligned with the values, standards, or audience of the event.

Sponsorship benefits will not commence until payment or an approved payment arrangement has been received.

Invoices must be paid by the due date listed unless otherwise agreed in writing.

Sponsor benefits and inclusions are based on the agreed sponsorship tier or written agreement between the sponsor and organisers.

Inclusions may vary depending on availability, timelines, and event requirements.

Sponsors are responsible for providing logos, business information, advertisements, social media handles, and any promotional materials by the deadlines provided by organisers.

The organisers are not responsible for missed promotional opportunities due to late submission of materials.

Sponsors grant permission for the Natural Therapies Expo & Festival to use supplied logos, business names, website links, social media handles, and approved promotional material across event marketing channels, including:

• Social media 
• Website listings 
• Email marketing 
• Printed material 
• Event signage 
• Promotional campaigns 
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Sponsors are expected to conduct themselves professionally and respectfully toward attendees, exhibitors, volunteers, speakers, venue staff, and organisers.

The organisers reserve the right to remove sponsorship recognition where conduct is considered inappropriate, misleading, discriminatory, unsafe, or damaging to the event reputation.

While organisers actively promote the event and sponsor visibility, sponsorship does not guarantee sales, leads, attendee numbers, media exposure, or specific business outcomes.

Sponsors acknowledge that event photography and video recording may occur throughout the event and may be used for promotional, marketing, and archival purposes.

The organisers reserve the right to make changes to event scheduling, venue layout, programming, sponsorship inclusions, or operational requirements where necessary.

The organisers are not responsible for delays, cancellations, or changes caused by circumstances beyond reasonable control, including extreme weather, venue issues, government restrictions, emergencies, or other force majeure events.

Sponsorship payments are non-refundable unless the event is cancelled by organisers.

Evergreen Sponsorship benefits apply only for the active sponsorship period and are subject to the accompanying Evergreen Sponsor Terms & Conditions and signed agreements where applicable.

The organisers reserve the right to refuse, suspend, or cancel sponsorship arrangements where a sponsor’s business, conduct, marketing, or public behaviour is considered inconsistent with the values, safety, professionalism, or reputation of the event.

Payment of a sponsorship invoice and/or participation as a sponsor confirms acceptance of these Terms & Conditions.

Thank you for your interest in contributing to the official attendee tote bags for the Natural Therapies Expo & Festival.

This initiative offers businesses, practitioners, and wellness brands an affordable grassroots marketing opportunity to place promotional items directly into the hands of event attendees.

Please review the following guidelines before participating.

Contributors must provide a minimum of 50 identical items for inclusion in the attendee tote bags.

Suitable items may include:

• Flyers or brochures 
• Discount vouchers 
• Samples 
• Wellness-related promotional items 
• Branded merchandise 
• Small non-consumable gifts 

Flat, lightweight items are preferred where possible.

The following items will not be accepted:

• Food or edible products 
• Drinks 
• Products with expiry dates 
• Glass items 
• Hazardous or flammable items 
• Sharp objects 
• Illegal or unsafe products 
• Heavily scented items that may impact other products 

The organisers reserve the right to refuse any item considered unsuitable for the event environment or attendee audience.

All tote bag contributions must be delivered or received by the deadline provided by organisers.

Late submissions may not be included.

Contributors are responsible for all postage, delivery, packaging, and associated costs unless otherwise agreed.

Where applicable, contributors may receive acknowledgement through event marketing channels, such as:

• Social media mentions 
• Website listings 
• Event promotional material 

Marketing inclusions vary depending on availability and promotional timelines.

While organisers aim to distribute tote bags to attendees, inclusion in the tote bags does not guarantee sales, leads, social media engagement, or specific business outcomes.

Tote bags are limited in quantity and are generally distributed on a first-come, first-served basis to selected attendees or promotional recipients.

The organisers reserve the right to decline or remove any item that is considered inappropriate, unsafe, offensive, misleading, damaged, or inconsistent with the values and standards of the event.

Submission of tote bag items confirms acceptance of these Promo Tote Bag Contributor Guidelines.

Thank you for your interest in volunteering with the Natural Therapies Expo & Festival.

Our volunteers play an important role in helping create a welcoming, calm, and supportive experience for exhibitors, speakers, and attendees. The following guidelines help ensure a safe, respectful, and well-organised event environment for everyone involved.

Volunteers are expected to behave professionally, respectfully, and courteously toward attendees, exhibitors, speakers, venue staff, organisers, and fellow volunteers at all times.

Disruptive, discriminatory, aggressive, or inappropriate behaviour will not be tolerated.

Event communication is primarily conducted via email and/or approved volunteer communication platforms.

Volunteers are responsible for reading important updates, schedules, and instructions provided prior to the event.

Volunteers are expected to arrive at their designated start time and notify organisers as soon as possible if they are unable to attend or running late.

Volunteers should wear clean, neat, comfortable clothing and suitable footwear appropriate for an active event environment.

Where applicable, volunteers may be provided with identification lanyards, badges, or event materials.

Volunteer duties may include:

• Assisting with attendee check-in 
• Guiding visitors around the venue 
• Supporting exhibitors or speakers 
• Tote bag distribution 
• General event assistance 
• Supporting the Lotus Buds – Kid’s Mindfulness Corner 
• Basic setup or pack down assistance 

Volunteer roles may change throughout the event depending on operational needs.

Volunteers must follow all venue safety requirements and organiser instructions.

Walkways, exits, and shared areas must remain clear at all times.

Any hazards, incidents, injuries, or concerns should be reported to organisers immediately.

Volunteers may be photographed or filmed during the event for promotional, marketing, and archival purposes, including use on social media, websites, newsletters, and future event promotions.

Volunteers may come into contact with exhibitor, attendee, or organisational information during the course of the event.

Any sensitive, personal, or private information must be treated respectfully and not shared outside the event environment.

Volunteers assisting in or near children’s activity areas, including the Lotus Buds – Kid’s Mindfulness Corner, are expected to behave appropriately and follow all organiser instructions regarding child safety and supervision.

Volunteers are not authorised to:

• Make financial decisions on behalf of the event 
• Speak publicly on behalf of organisers unless approved 
• Handle disputes or complaints independently 
• Provide medical, legal, or professional advice 

Concerns should always be referred to event organisers.

The organisers reserve the right to remove any volunteer from the event where behaviour, conduct, attendance, or actions are considered unsafe, inappropriate, disruptive, or inconsistent with the values of the event.

By volunteering at the event, volunteers acknowledge and accept these Volunteer Policies & Expectations.

The Natural Therapies Expo & Festival is a small independently organised community event. To help maintain clear, respectful, and manageable communication, the following communication policy applies to exhibitors, sponsors, volunteers, contributors, and attendees.

Event communication is conducted primarily via email and website contact forms.

This helps ensure communication remains clear, documented, and manageable for all parties.

Please allow approximately 2–3 business days for responses during busy event periods.

Response times may occasionally vary closer to the event date due to operational demands.

The Expo does not generally provide phone-based customer support unless specifically arranged by organisers.

Written communication is preferred wherever possible.

All communication is expected to remain respectful, professional, and constructive.

Aggressive, abusive, discriminatory, or inappropriate communication will not be tolerated.

Participants are responsible for:

• Providing correct contact details 
• Checking their inbox and junk/spam folders 
• Reading event updates and instructions sent by organisers 

The organisers are not responsible for missed information due to incorrect email addresses or unread communications.

While social media may occasionally be used for general enquiries, important event communication, invoices, approvals, schedules, and official updates will be sent via email.

As a community-run event with limited administrative resources, organisers may not be available outside standard business hours.

Repeated calls, excessive messaging, or demands for immediate responses may not receive priority attention.

The organisers reserve the right to discontinue communication with individuals who engage in inappropriate, abusive, threatening, or unreasonable behaviour.

Participation in the event as an exhibitor, sponsor, volunteer, contributor, or attendee confirms acceptance of this Communication Policy.

The Natural Therapies Expo & Festival respects your privacy and is committed to protecting any personal information collected through our website, application forms, registrations, and event communications.

We may collect personal information including:

• Name 
• Email address 
• Phone number 
• Business details 
• Website and social media information 
• Billing information 
• Application and registration details 

Information may be collected through:

• Website forms 
• Exhibitor applications 
• Sponsorship applications 
• Volunteer applications 
• Tote bag contributor forms 
• Ticket registrations 
• Email communications 

Collected information may be used to:

• Process applications and registrations 
• Communicate important event information 
• Send invoices and confirmations 
• Provide event updates 
• Promote approved exhibitors, sponsors, or contributors 
• Improve event operations and attendee experience 

By submitting forms or participating in the event, you may receive relevant event-related emails or updates.

You may request to unsubscribe from marketing communications at any time.

Personal information will not be sold or intentionally shared with unrelated third parties unless:

• Required by law 
• Necessary for event operations 
• Required for payment processing or ticketing systems 
• Permission has been provided by the individual 

Event attendees, exhibitors, sponsors, speakers, volunteers, and contributors may appear in photographs or video recordings captured during the event.

These may be used for:

• Social media 
• Website content 
• Promotional material 
• Future event marketing 
• Archival purposes 

Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure.

However, no online system or electronic transmission can be guaranteed as completely secure.

Our website or communications may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those external sites.

You may request access to or correction of your personal information by contacting the event organisers through the website contact form.

This Privacy Policy may be updated periodically without notice to reflect operational, legal, or event changes.

By interacting with the Natural Therapies Expo & Festival website, forms, registrations, or services, you acknowledge and accept this Privacy Policy.

Welcome to the website for the Natural Therapies Expo & Festival.

By accessing or using this website, you agree to comply with the following Terms of Use.

Information provided on this website is intended for general informational and promotional purposes only.

While reasonable efforts are made to keep information accurate and up to date, the organisers do not guarantee the completeness, accuracy, or reliability of website content.

Event details, schedules, exhibitors, speakers, ticketing, venue arrangements, and programming may change without notice.

The organisers reserve the right to update, modify, postpone, or cancel event-related information where necessary.

Unless otherwise stated, website content including text, graphics, logos, branding, images, and promotional material remains the property of the Natural Therapies Expo & Festival or its respective contributors.

Content may not be copied, reproduced, distributed, or used commercially without prior written permission.

This website may contain links to third-party websites, social media platforms, ticketing providers, sponsors, exhibitors, or external services.

The organisers are not responsible for the content, privacy practices, products, services, or reliability of external websites.

Users of this website must not:

• Use the website for unlawful purposes 
• Attempt to interfere with website functionality or security 
• Submit false, misleading, or inappropriate information 
• Upload harmful or malicious content 

To the extent permitted by law, the organisers are not liable for any loss, damage, expense, or inconvenience arising from:

• Use of this website 
• Reliance on website information 
• Website interruptions or technical issues 
• Event changes or cancellations 
• Third-party services or external links 

Use of this website is also subject to the Expo Privacy Policy.

These Website Terms of Use may be updated or modified at any time without notice.

Continued use of the website constitutes acceptance of any updated terms.

By accessing or using this website, you acknowledge and accept these Website Terms of Use.